Refund Policy

The full amount you paid, including the processing charge, is refunded if:

• you were charged twice for the same team;
• money left your account but your registration was not created;
• we cancel HackMatrix 2026 and do not reschedule it; or
• we postpone the event and your team cannot attend the new date. Ask within 7 days of the announcement.

If you were charged more than the correct fee for your team, we refund the difference.

The entry fee is not refunded if:

• your team withdraws or a member drops out after paying;
• your team is not selected for the offline final;
• your team does not show up on event day; or
• your team is disqualified for breaking the Terms or the Code of Conduct.

Email [email protected] from the team leader's registered address. Include the team name and the Razorpay payment ID from your receipt. Duplicate and failed-registration payments are usually caught automatically, but you can still write to us.

We review requests within 5 working days. Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days. Your bank may take longer to show it.

If a payment needs a manual check, do not pay again. We will either confirm your registration or refund the payment in full, and email the team leader either way.